Remote In

How to remote connect to your allocated devices

So you want to connect to your devices from anywhere? This is included in your Fresh Subscription at no additional cost! Sounds good eh! To do so you will need to follow the following steps:

  1. Let us know you wish to use this service by contacting helpdesk. We will have to confirm with any management before implementation
  2. Login to our unique URL which is https://freshtech.rmmservice.eu or via the service icon at the bottom right of your screen (look for our logo, next to the time…it could be hidden so you may need to click the up arrow to reveal all icons)
  3. Login with your credentials. If its your first time you will need to setup two factor to keep your account safe and secure. We recommend using either the Microsoft Authenticator app or the Keeper Password manager (also included in your subscription). 
  4. Take a look at the video our friends at Ninja made for us to show how easy it is to connect to your allocated devices. Remember both your machine and the target device will need to be powered on and online for this to work.